Slothsend
Email auto-replies for small businesses

Customer emails, answered in your voice.

Slothsend replies to enquiries using your opening hours, prices and tone. Anything sensitive or unclear waits for a person.

✓Replies to enquiries day and night using your own prices and hours
✓Holds complaints and sensitive emails for a person
✓Sets itself up by learning from emails you have already sent
✓Preview any reply before anything goes live
No card needed. Set up in about 10 minutes.
Salon interior
Live inbox · hello@bramblehair.co.uk
Sophie Turner18:42
How much is a cut and full colour? And are you open Saturday?
Connects to the inbox you already use
Google WorkspaceGmailMicrosoft 365OutlookIMAP / SMTPGoogle WorkspaceGmailMicrosoft 365OutlookIMAP / SMTP
What's included

Everything you need to hand off your inbox.

All features are on every plan. You only pay for the replies sent.
01
Auto-replies in your voice
Choose warm, professional, short or reassuring. Add your sign-off and phrases to avoid.
02
Learns from your sent emails
Reads past replies to fill in prices, hours and common answers. You check it before going live.
03
Business info
Opening hours, prices, FAQs and free-text instructions. Replies only use what is here.
04
Rules
Hold or ignore emails by sender, subject or keyword. Complaints and suppliers never get an auto-reply.
05
Needs you inbox
Held emails wait in one place. Reply yourself, or start from a suggested draft.
06
Test replies
Paste in any email and see the exact reply, in hours and out of hours. Tests are free.
07
Out-of-hours modes
Reply straight away, queue until you open, or hold everything for a person.
08
Mailboxes and team
Connect Google, Microsoft or IMAP/SMTP inboxes. Invite staff as admins or responders.
How it works

Live in four steps, without touching your email setup.

01
Connect your inbox
Connect Gmail with a Google app password, sign in with Microsoft, or add any mailbox with IMAP and SMTP details.
02
Let it learn your business
Slothsend reads your past sent emails and fills in your hours, prices and common answers. You check and correct them.
03
Set rules for what it skips
Complaints, medical questions or suppliers go to a separate inbox for you to answer.
04
Test before it goes live
Paste in a real email and see the exact reply, in hours and out of hours.
Stylist with a client
Your business, your answers

Replies use your real prices, hours and policies.

Add your services, opening hours, the questions customers ask most and any extra instructions. Slothsend only answers from what you've told it, so it won't make up a price or promise a slot.

Set the tone: warm, professional, short or reassuringDifferent settings per mailboxYour own sign-off and "never say" list
Rules for the tricky ones

Complaints and sensitive emails wait for you.

Set rules by sender, subject or keywords. Matching emails skip the auto-reply and go to a separate Needs you inbox, where you or your team write the reply. Suppliers and newsletters can be ignored entirely.

RulesChecking new mail…
ComplaintsMessage mentions refund, unhappy, complaintHeld for you
“Really unhappy with my colour…”just now
Allergic reactionsMessage mentions rash, reaction, allergyHeld for you
Suppliers & invoicesSender is @wella.com or subject has invoiceDon't reply
Business owner at the counter
Test reply · In hoursSent straight away
Test reply · Out of hoursQueued until Tue 9am
Test before it goes live

See exactly what customers will get.

Paste in any email and preview the reply, in opening hours and out of hours. Tests are free and nothing is sent until you switch a mailbox on.

Out of hours: reply now, queue until opening, or holdTeam roles for who can answer held emailsWeekly view of replies sent and time saved
Who it's for

Built for businesses that get the same questions every day.

Salons & barbers
Prices, availability, patch tests and parking, answered the way you would.
Clinics & therapists
Opening times and treatment prices answered. Anything medical goes straight to a person.
Trades & home services
Call-out fees, areas covered and quote requests, replied to while you are on a job.
Pricing

Pay for the replies you send.

Plans are based on how many auto-replies go out each month. Held emails, your own manual replies and test replies are free. Every plan includes unlimited mailboxes, team members and rules.
Starter
£19/month
Up to 500 auto-replies a month
Extra replies £0.05 each, or pause at the limit
GrowthFits you
£49/month
Up to 2,000 auto-replies a month
Extra replies £0.04 each, or pause at the limit
Busy
£99/month
Up to 6,000 auto-replies a month
Extra replies £0.03 each, or pause at the limit
High volume
Custom
Over 6,000 replies a month
Volume pricing and a dedicated contact
Questions

Common questions

It only answers from your business info. If the answer isn't there, the email is held for you instead. You can test any email before going live.
Barber shop

Spend less time in your inbox and more with customers.